Issue History Collector
Issue History Collector is a Service Desk app showing ticket duration by assignees and / or statuses.
Monitor issue duration in real time
Leverage tabs with real time statistics by assignees and / or statuses and easily track how long the issue was in a certain status and who was working on it.
View total time in the specified statuses
Calculated custom field shows how long an issue has been in a particular status. You can also opt to highlight the time if it exceeds a specified threshold (SLA management).
Reporting on issue history statistics
Use special project reports to monitor statistics by users and time spent on tickets.