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Issue History Collector

Issue History Collector is a Service Desk app that provides an ability to show issue duration by assignees and/or statuses.

Monitor issue duration in real time

Two issue tabs with real time statistics by assignees and/or statuses. Easy to track how long the issue was worked on in terms of users or statuses.

View total time in the specified statuses

Calculated custom field shows how long an issue has been in a particular status. There is an option to highlight the time if it exceeds specified threshold.

Reports by issues history statistics

Project reports enable you to keep track on status duration by user or time spent by user to complete a business process.


We have and can build custom solutions to enhance the products you are currently using. Whether it’s a Portfolio enhancement, custom modules or interfaces, or custom scripts that execute upon a screen/status transition we have experience and the expertise to deliver a valuable solution for you. Please visit for more information.

Contact Us

If you have any questions, contact the cPrime Products team at

Please visit our Service Desk to request support, report a bug, or suggest a feature

Be sure to visit our Welcome page to get more information about other contact methods and hours of availability, SLAs, EULA and more.