Cprime Apps has been rebranded as Anova Apps. Please note the only effect is the company name - all of our products’ names, logos, functionalities, support, etc. is exactly the same. The new location to our documentation space is https://anovaapps.atlassian.net.
Issue History Collector
Issue History Collector is a Service Desk app that provides an ability to show issue duration by assignees and/or statuses.
Monitor issue duration in real time
View total time in the specified statuses
Calculated custom field shows how long an issue has been in a particular status. There is an option to highlight the time if it exceeds specified threshold.
Reports by issues history statistics
Project reports enable you to keep track on status duration by user or time spent by user to complete a business process.
Features in Issue History Collector
We're working hard to ensure the most similar functionality in Cloud as you're used to seeing in Server. But it may not be totally the same due to different architecture between Server and Cloud Jira versions.
Select certain Projects
|Select certain Status|
|Select Time format|
|SLA time tracking & highlight|
Configuring working hours
|Configuring non-working days|
User/Status & Status/User Statistics Issue tabs
Assignee History & Issue History Statistics Reports
|Export Report to Excel|