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Cprime Apps has been rebranded as Anova Apps. Please note the only effect is the company name - all of our products’ names, logos, functionalities, support, etc. is exactly the same. The new location to our documentation space is https://anovaapps.atlassian.net.

What is the limit of questions in the survey?

There can be up to 50 questions per survey and up to 2500 characters per answer.

Can I brand my surveys?

HTML is supported in the survey form so you can get creative there. And we're considering to add more features. Let us know at products@cprime.com if you have an idea or request.

Can I see survey information on the ticket without having to click on the glance (panel)?

Yep. According to Atlassian there are two options for the glance in the ticket glance display when you open a ticket:

  1. New display hides the glance, and you need to click on it to see the results.
  2. Old display makes the glance visible immediately. To enable this view, add ?oldIssueView=true to your URL. As a result, you will see the information on the ticket age without any additional clicks.

I have created a survey using your plugin, why does the survey not send / email not received?

There could be a few possible reasons for this:

  1. This survey is not yet active. You can activate it in the list of surveys for the project.
  2. The survey recipient is set to Assignee but the ticket is unassigned.

  3. The ticket that you used to test the email survey did not progress to the stage selected for the survey trigger point that you define in the Conditions tab of the survey. 
  4. The 'Send survey once per ticket' option is selected instead of 'Send surveys for all tickets' under Additional conditions in the Conditions tab.

Can I expect that the Cloud version has the same functionality as the Server version?

We're working hard to ensure the most similar functionality in Cloud as you're used to seeing in Server. But it may not be totally the same due to different architecture between Server and Cloud Jira versions.

Feature

Server/DC

Cloud

Note

Permissions to view survey reports, feedback and rating

(tick)(tick)
1 Click Survey(tick)(minus)

Scheduled

Surveys recipients: Single user, User group, Multi User Picker CF, Custom(tick)(tick)*In Jira cloud assignee, reporter, custom user, custom group are available
Survey Email can include weblink or rating form(tick)(tick)
Work with rating or 'yes/no' option(tick)(tick)
Rating Elements: numbers or stars(tick)(minus)

Scheduled

Custom Rates count (0-10)(tick)(minus)

Scheduled

Ask users for a comment(tick)(tick)
Thank you message(tick)(tick)
URL for expired surveys(tick)(minus)

Scheduled

Different types of questions, option 'Required question'(tick)(tick)
Preview(tick)(minus)

Scheduled

Test survey(tick)(minus)

Scheduled

Trigger Point (status change, JQL match, manually)(tick)(tick)
Trigger a SIL script(tick)(minus)

Scheduled

Frequency sent survey(tick)(tick)

Branding your surveys (email, form, background)

(tick)(minus)HTML is supported in the survey form
Custom Table Report(tick)(tick)

Survey Dashboard

(tick)(minus)Scheduled

Survey information in the ticket

(tick)(tick)
Export Survey results (CSV, PDF, XLSX)(tick)(tick)*in Cloud - only CSV

I have another question, where do I get help?

Yes, let's talk! We'd be happy to help. You can always reach us at products@cprime.com, and we'll get you covered.