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Surveys for Service Desk

Service Desk surveys enable support agents to send, aggregate and analyze survey data, based on the quality of the support received by customers. Upon the resolution of a customer support ticket, surveys are sent via email, for customers to rate the support they received and answer custom questions that you define.

Highlights

 Visibility into customer satisfaction with support

See what you customers think of your support team's quality with a one click survey that sends via email. This is a helpful tool for assessing performance and improving your support team's quality

 Custom email templates for survey responses

Use custom templates to build a survey or embed within support agent’s email signature, per each unique project

 Find the projects with low customer satisfaction

Reporting features for surveys create the visibility to find lowest and highest performing projects and other supportive metrics

 Customization capabilities

Surveys can be customized and leveraged on a project to project basis. You can also utilize filters to see information by reporter or assignee.

ABOUT CPRIME PRODUCTS

We have and can build custom solutions to enhance the products you are currently using. Whether it’s a Portfolio enhancement, custom modules or interfaces, or custom scripts that execute upon a screen/status transition we have experience and the expertise to deliver a valuable solution for you. Please visit Cprime.com for more information.

Contact Us

If you have any questions, contact the Cprime Products team at products@cprime.com

Please visit our Service Desk to request support, report a bug, or suggest a feature

Be sure to visit our Welcome page to get more information about other contact methods and hours of availability, SLAs, EULA and more.