Power Scripts™ for Jira Script Automation Support Terms and Service Level Agreement
The Power Scripts™ for Jira Script Automation is a cloud and server app that does not require additional functionality besides your hosting server in order to run. Our plugin uses our in-house developed Simple Issue Language™ (SIL™) to aid administrators with script development.
The plugins simply allow the users to write straightforward scripts without having a coding experience. Any lack of correct functioning will not impair the functionality of the host software. Likewise, any problem with the host, with the except of the attachments functionality, will not interfere with the functionality of Power Scripts™ for Jira Script Automation.
The user interface of the Power Scripts™ for Jira Script Automation is entirely client-side. All browsers supported by the host product will run Power Scripts™ for Jira Script Automation at user acceptable speeds.
Since Power Scripts™ for Jira Script Automation uses our cloud-store SIL, those attachments are backed up as a part of any normal backup of the host software.
Power Scripts™ for Jira Script Automation provides support for the plugins.
The resolution time of the incident depends upon the complexity of the issue and the time customers take to respond to requests for additional information. Cprime's target is to respond to each communication within the same interval as for initial communication, during business hours.
Business hours are Monday - Friday, 09:00M - 5:00PM Pacific Standard Time
No personal information, or information stored on the installation server(s) is made available to Cprime when you install the plugin on a server of cluster of servers from those servers.
Cprime automatically analyses the Sales API and may use the email and/or telephone number to contact you.
In the case of you installing a non-evaluation license to the plugin you agree that your technical email contact will be automatically be added to the "Power Scripts™ for Jira Script Automation" email list. This list consists of around 2-3 emails per year detailing importing new features in the plugin, as well as alerting you to any critical issues. If you wish to be removed from the list, you can unsubscribe using the link in the footer of any of the emails generated by the list, or by emailing products@Cprime.com with the email you wish to have removed.