Cprime Apps has been rebranded as Anova Apps. Please note the only effect is the company name - all of our products’ names, logos, functionalities, support, etc. is exactly the same. The new location to our documentation space is https://anovaapps.atlassian.net.
Starting with v4.5.5 Power Scripts™ has the ability to let Jira administrators quickly switch to another user. The Switch User feature allows administrators to switch to any user without knowing their password. Sometimes it’s just easier to understand a users problem if you can experience it first hand. This feature allows you to switch user sessions with any user in order to use the tool with the tool as if the user had logged in themselves. This is useful for troubleshooting permissions issues or assisting the user in setting up personal settings, all without asking for the user's credentials or involving the user in other ways.
Who can use the Switch User feature?
Only Jira administrators are able to use this feature to switch to another user.
Which users can be impersonated?
Any user who IS NOT a Jira administrator can be impersonated with this feature. A Jira administrator CAN NOT impersonate another Jira administrator and become an admin user who may have higher permissions than themselves.
When the Jira administrator has finished their investigation and would like to return to their own account they may do so by clicking Switch Back to Admin from the Profile menu.
In order to disable this feature for good you would need to follow a few simple steps:
<jira-install>/bin, open setenv.sh(for Linux)/setenv.bat(for Windows).
In order for the changes to take effect you would need to restart you Jira instance. For more information on how to configure System Properties you can check this link.